Salesforce Arch-302 Q&A - in .pdf
- Exam Code: Arch-302
- Exam Name: Salesforce Certified B2C Solution Architect
- Updated: Oct 31, 2026
- Q & A: 154 Questions and Answers
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- Exam Code: Arch-302
- Exam Name: Salesforce Certified B2C Solution Architect
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- Updated: Oct 31, 2026
- Q & A: 154 Questions and Answers
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Salesforce Arch-302 Q&A - Testing Engine
- Exam Code: Arch-302
- Exam Name: Salesforce Certified B2C Solution Architect
- Updated: Oct 31, 2026
- Q & A: 154 Questions and Answers
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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architecture Design | 18% | - Design multi-cloud solution architecture - Illustrate interactions between Salesforce clouds and third-party systems - Address security, compliance, and data residency requirements |
| Topic 2: Integration Strategy | 23% | - Design secure, scalable, and high-performance integrations - Select integration patterns and APIs - Evaluate tools, middleware, and custom development needs |
| Topic 3: Functional Capabilities and Business Value | 7% | - Recommend suitable Salesforce products for business processes - Map customer journeys to B2C solutions - Evaluate product features and business outcomes |
| Topic 4: Data Models and Management | 25% | - Plan data integration, synchronization, and governance - Manage data quality, migration, and lifecycle - Define data models and relationships across systems |
| Topic 5: Discovery and Customer Success | 27% | - Facilitate customer engagement and requirements gathering - Define success criteria and implementation roadmap - Validate architecture, systems of record, and risks |
Salesforce Certified B2C Solution Architect Sample Questions:
Northern Trail Outfitters (NTO) exported all the Account records from Salesforce and used a data transformation tool to clean up values in the phone field using a standardized format. The export file has more than 2 million records. During previous data loads for similar updates on the Account object, NTO did not experience any issues with row lock.
Which feature of Data Loader should be used to load this data back into Salesforce faster?
- A. SOAP API
- B. Bulk API Serial Mode
- C. REST API
- D. Bulk API
Correct Answer: D π³οΈ
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A company has been using B2C Commerce for many years and recently decided to implement Service Cloud and Marketing Cloud. Currently, there are many issues with the integration between B2C Commerce and the legacy CRM, which means data is often out of Sav sync. Agencies currently manage the Marketing communication, and B2C Commerce is sending the messages. The main goal is to ensure Catksion that B2C Commerce can trigger multi-channel messaging via Marketing Cloud, leveraging the data the company has on customers to personalize the communication.
Which three considerations should a Solution Architect keep in mind when recommending a migration strategy from the existing setup to the new one?
Choose 3 answers
- A. Customer data from B2C Commerce and the legacy CRM should be deduplicated before being imported into Service Cloud. Materials
- B. Marketing Cloud Connect should be configured to use an alternate external ID from Salesforce as the Contact Key to avoid duplicate contacts in Marketing Cloud.
- C. Service Cloud should be implemented before Marketing Cloud to ensure that the Salesforce Contact IDs can be used in Marketing Cloud as unique identifiers. Written
- D. Custom development work is required to connect B2C Commerce to Marketing Cloud and use the Salesforce Contact ID.
- E. Customer data can be imported into Service Cloud from B2C Commerce and the legacy CRM without deduplication since Salesforce CDP can automatically merge duplicate records upon insert.
Correct Answer: A,C,D π³οΈ
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A marketing team is using Sales Cloud web-to-lead forms to capture leads. The company recently acquired Marketing Cloud and wants to ensure that the data is synchronized to Marketing Cloud without losing data and without creating duplicate contacts.
Which consideration should a Solution Architect voice to the marketing team when designing this solution?
- A. Web-to-lead forms trigger Marketing Cloud journeys without creating leads in Salesforce.
- B. Leads and contacts are unique records in Marketing Cloud.
- C. Leads can be merged and converted in Marketing Cloud.
- D. The contact delete framework in Marketing Cloud can be used to resolve duplicate contacts and associated billing challenges.
Correct Answer: B π³οΈ
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A company is implementing a multi-locale solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. Order confirmation emails are triggered from either B2C Commerce or Service Cloud and sent from Marketing Cloud.
What are two possible reasons why the shipping method name and description can be missing when these emails are triggered for languages other than US English, while other translated content appears correctly?
Choose 2 answers
- A. The locale is not set correctly in the body of the email template.
- B. The ShippingMethods data extension is missing the label and description field for the corresponding locale.
- C. The subscriber in Marketing Cloud does not have a preferred locale set.
- D. The name and description for the shipping method are not set up correctly in B2C Commerce or Service Cloud for the requested locale.
Correct Answer: B,D π³οΈ
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A company wants to use the Satesforce Platform to enable personalized l-l marketing, an online ordering platform, and a customer-centric support solution for their service agents. The goal of the company is to provide an end-to-end customer centric and personalized experience.
What is an example artifact that can be used to ensure the company understands the systems involved in the solution'
- A. Storefront wireframes
- B. Journey map
- C. Reference architecture
- D. Product backlog
Correct Answer: C π³οΈ
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