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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which four statements are true about incident rules?

A) Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
B) A catch-all escalation action has no impact on incident rules.
C) All incident rules should have an action to transit from the initial state to another state.
D) A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
E) A catch-all rulehas no impact on incident rules.
F) Incident rules should have one rule state.
G) Incident rules should have a minimum of two rule states.

2. You want yoursystem to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A) proactive chat widget
B) business rules
C) syndicate chat widget
D) configuration settings

3. Your customer would like to send a communication about a product that is applicable only to its user base in the USA.
Which three actions should you perform?

A) Add the report in step (c) to the Audience tab in the Included section.
B) Add the segment in step (d) to the Audience tab in the Included section.
C) Create a broadcast survey.
D) Create a segment of contacts whose contact home country is USA.
E) Create a transactional survey.
F) Create a report of contacts whose contact home

4. Which three statements are true about navigation sets?

A) Using navigation sets,you can configure which quick search reports can be seen.
B) Using navigation sets, you can define what quick links can be seen when navigating File > Link.
C) Using navigation sets, you can define what new objects can be created by using the File menu.
D) The same navigation set can be set for different interfaces.
E) Using navigation sets, you can configure whether to show the Home navigation pane or not.
F) Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.

5. A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot beprocessed."
What is the reason for this error?

A) Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.
B) The hash value during import doesn't match the hash declared at the end of the rile.
C) Check if the exported file was generated by a product version that is older than the existing product version.
D) The Browser User Interface (BUI) workspace is not using the standard workspace.

Solutions: