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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

A) Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
B) Avaya Oceana Workspaces requires LDAP Authentication while logging in.
C) Avaya Oceana Workspaces relies on CM for authentication and authorization.
D) Avaya Oceana Workspaces does not require UAC authorization while logging in.

2. An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?

A) The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.
B) The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.
C) The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.
D) The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.

3. Consider the log message:
2018-01-31 08:51:07,795 [pool-241-thread-1] SMSVendorSnapin INFO
-SMSVendorSnapin-3.4.0.0.80601 - Response is ("accounts":
[("messageService":"SMS","name":"smsdemo","url":"www.pass4test.com","apiId":"1","apiPasswo rd":"","extral":"","extra2":"","capabilities":[("type":"TEXT","maximumLength":160)],"identities":[("i dentifier":"01715123456")])]) Which component and log file contains log messages of this kind?

A) MessagingSetvice Service Log file
B) CustomerControllerService PU Logs file
C) ORCRestService PU Log file
D) SMSVendotSnapin Service Log file

4. Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?

A) WorkRequestID
B) Contextld
C) DNIS Number
D) Caller ID

5. To check Context ID in Context Store for the Avaya Aura Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)

A) Web Browser
B) SERVICE MAP
C) CS TOOL
D) POSTMAN

Solutions: