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Apple 9L0-415 Exam Syllabus Topics:

Apple OS X Support Essentials 10.9 Sample Questions:

1. What are the two primary traditional installation methods in OS X?

A) Metadata is information stored outside of a file or folder. It provides additional information about files and folders. Examples include: file flags, extended file attributes, and permissions.
B) The diagnostic reporting feature automatically creates a diagnostic report log any time an application crashes or hangs. The diagnostic report log can be viewed immediately, reported to Apple via the Internet, or viewed later in the /Applications/Utilities/Console application.
C) Traditional installation methods are generally categorized as either a drag-and-drop installation, where the user simply copies the application to the local system; or as an installation package, where an installer process places the items on thelocal system.
D) The Archive option in the Finder creates compressed zip archive files.

2. How can you ensure that previously deleted items are securely erased?

A) The master password is used to reset local account passwords.
B) The Finder hides traditional UNIX resources from average users because they don't need to have access to those items. If users need access to these UNIX items, they can access them from Terminal.
C) The four erase options in Disk Utility are:
Fastest, which simply replaces the volume's directory structure
A second choice, which provides good security by writing zeros on top of all the previous disk data
A third choice, which provides even better security by writing three separate passes of information on top of the previous disk data
Most Secure, which provides the best security by writing seven separate passes of information on top of the previous disk data
D) From the Erase tab in Disk Utility, you can choose to securely erase the free space of a disk or volume. This securely erases any previously deleted files on the selected disk or volume

3. OS X uses built-in generic drivers based on each device class. For example, there are generic drivers for scanners and printers that can be used instead of official third-party drivers.

A) What are some known issues that arise when connecting to network file services?
B) How does OS X use dynamic network service discovery protocols to access network services?
C) How does OS X support third-party devices without needing third-party device drivers?
D) How does network service order affect network connectivity?

4. Review the screenshot, and then answer the question below.

If you click Delete User in the dialog shown above, what will happen to James White's home folder?

A) It will be deleted immediately, without being moved to the Trash.
B) It will be moved to the Trash.
C) "Deleted" will be appended to the home folder name, and its permissions will be changed to allow administrator user access only.
D) "Deleted" will be appended to the home folder name, and it will be archived in Time Machine in a compressed and encrypted file.

5. What can you enable to locate a lost Mac system?

A) The master password is used to reset local account passwords.
B) To automatically connect a file share when the user logs in to the system, drag the share from the Finder to the user's login items in Users & Groups preferences. Or you can drag the share to the right side of the user's Dock, and it will automatically connect when the user clicks the share's icon in the Dock.
C) Using the Finder Info window you can force an application to open in 32-bit mode. This step is necessary for a 64-bit application to support older 32-bit plug-ins or application resources.
D) iCloud Find My Mac allows you to remotely locate a lost Mac system. You enable this feature in iCloud preferences. To locate a lost Mac system, you can use the iCloud website or the Find My iPhone app on an iOS device.

Solutions: