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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the systemadministrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

A) Create a process to change the owner of the serviceappointment to the assigned technician.
B) Create a user territory for the technicians' primary and secondary territories.
C) Enable the sharing features in the Field Service settings in the Setup menu.
D) Configure a sharing rule to share dispatched service appointments with the assigned resource.

2. Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on servicecharges.
How should a Consultant configure Salesforce Field
Service to track the work performed?

A) Create a Work Type to automatically create relevant line items for each Asset.
B) Create aWork Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
C) Create a Work Order and Work Order Line Item for each Asset being serviced.
D) Create a Work Type and Work Order for each Asset being serviced.

3. Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?

A) create a custom visual force page and add an external link in the field servicelightning mobile app to view the page in the mobile browser.
B) create a report chart that summarizes work order line items and add a link to theservice appointment layout.
C) add the work orderline items related list of the work order page layout and assign thelayout to the technician 's profile.
D) create a custom lightning component that displays work order progress and deploy itto technicians through the field lightning mobile app.

4. An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?

A) Emergency scheduling
B) Customer First scheduling
C) Global optimization
D) Resource Schedule Optimization

5. Universal Containers performs service on field assets that require asequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

A) Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
B) Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
C) Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
D) Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

Solutions: