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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Which statement is true regarding chat rooms in Genesys Cloud?

A) You must have the room_user permission to use rooms.
B) There is a maximum of 50 users to a room.
C) Administrators assign people to rooms.
D) Notifications can be turned off per room.

2. How many types of Genesys Cloud Contact Center Licenses are available?

A) 2
B) 3
C) 5
D) 4

3. You must work closely with before completing configurations for external SIP trunks.

A) Your carrier
B) Genesys
C) Your designated contact
D) The Resource Center

4. Which statements are true regarding the role of Designated Contacts? (Choose three.)

A) Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
B) Designated Contacts provide the first level of support for their organization.
C) Designated Contacts are the only people within an organization with access to the Resource Center.
D) Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
E) Designated Contacts are the only people within the organization who may contact and work with support.

5. Calling Name and Address can be overridden.

A) False
B) True

Solutions: