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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Topic 2: Guiding Principles and Foundational Concepts for Velocity | 20% | - Service-dominant logic, design thinking, complexity thinking - Lean, agile, resilient, and continuous principles - Ethics, safety culture, lean culture, Toyota Kata |
| Topic 3: Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Topic 4: Enabling Fast Development | 15% | - Automation, cloud-native practices, and rapid deployment - Agile, DevOps, and continuous integration/delivery practices |
| Topic 5: Enabling Valuable Investments | 15% | - Strategic alignment, portfolio management, business case development - Prioritization and value assessment practices |
| Topic 6: Enabling Resilient Operations | 10% | - Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management |
| Topic 7: High-Velocity IT Concepts and Digital Enterprise | 25% | - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Core terms: High-velocity IT, digital organization, digital transformation, digital technology |
1. An organization deliberately injects failures into its production environment to discover weaknesses before they cause unplanned outages.
Which objective is MOST supported by this practice?
A) Resilient operations
B) Co-created value
C) Fast development
D) Valuable investments
2. An organization has created a culture that encourages taking intelligent risks while also working within relevant constraints.
Which high-velocity IT objective is this an example of?
A) Resilient operations
B) Co-created value
C) Valuable investments
D) Assured conformance
3. Which is the BEST example of how the 'infrastructure and platform management' practice uses the version control technique?
A) Creating a script to automate failover when a network link fails
B) Updating firewall firmware in order to reduce technical debt
C) Managing configuration settings during a network change
D) Automating virus detection to improve information integrity
4. Which is a characteristic of a digital organization?
A) Digital technology is mostly used for primary activities
B) Digital technology is mainly used for supporting activities
C) Digital technology enables IT to support business as usual
D) Digital technology enables minor business transformation
5. Which statement is CORRECT when considering a transformation to high velocity IT?
A) Customer-facing systems should be excluded from the high-velocity transformation
B) High-velocity transformation should not come at the expense of the quality of the solution
C) All organizations benefit from high-velocity transformations
D) High velocity should be applied throughout the organization's IT
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: B |
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