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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

Question 1

Wie sollte eine Organisation Vorfälle priorisieren?

A. Erstellen Sie eine Reihenfolge der Vorfälle basierend auf den Daten und Uhrzeiten, zu denen sie protokolliert wurden.
B. Bewerten Sie die Verfügbarkeit des entsprechenden Supportteams.
C. Fragen Sie den Benutzer nach seinem bevorzugten Zeitrahmen für die Lösung.
D. Verwenden Sie eine vereinbarte Klassifizierung, die auf den geschäftlichen Auswirkungen des Vorfalls basiert.

Question 2

Welche Vorgehensweise hat den Zweck, den normalen Dienstbetrieb so schnell wie möglich wiederherzustellen?

A. Vorfallmanagement
B. Lieferantenmanagement
C. Bereitstellungsverwaltung
D. Problemmanagement

Question 3

Wie soll der Workflow für eine neue Serviceanfrage gestaltet sein?

A. Nutzen Sie vorhandene Arbeitsabläufe, wann immer möglich
B. Vermeiden Sie Workflows für einfache Serviceanfragen
C. Verwenden Sie einen einzigen Workflow für alle Arten von Serviceanfragen
D. Verwenden Sie für jede Art von Serviceanfrage unterschiedliche Workflows

Question 4

Wofür ist der Kunde einer Dienstleistung verantwortlich?

A. Verwenden des Dienstes
B. Bereitstellung des Dienstes
C. Definieren der Anforderungen an den Dienst
D. Autorisierung des Budgets für den Dienst

Question 5

Welche Vorgehensweise stellt sicher, dass jede Hinzufügung, Änderung oder Entfernung von Dingen, die sich auf die Dienste auswirken könnten, bewertet und genehmigt wird?

A. Aktivierung ändern
B. Dienstkonfigurationsverwaltung
C. Bereitstellungsverwaltung
D. Release-Verwaltung

Solutions: