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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 規格の文脈において、「適合」という用語は何を表しますか?

A) 監査不適合報告書と再監査報告書との調整
B) サプライヤー認証の検証
C) 要件への準拠
D) 認定機関による品質マネジメントシステム認証

2. サービスデスクに関連する最も一般的なプロセスは何ですか?

A) 変更管理
B) インシデント管理
C) サービスレベル管理
D) 構成管理

3. ユーザーへの情報配布はどのプロセスまたは機能が担当しますか?

A) サービスデスク
B) 変更管理
C) 顧客関係管理
D) インシデント管理

4. 現在および将来の両方で、利用可能な処理能力の供給がビジネスの需要に確実に適合するようにするという目的を持っているプロセスはどれですか?

A) 可用性管理
B) IT サービス継続性管理
C) IT サービスの管理
D) キャパシティ管理財務

5. さまざまな種類のイベントがサービス デスクに報告されます。どのイベントがインシデントですか?

A) 特定のアプリケーションのロールアウトに関する情報
B) 新規簿記パッケージのインストール要求
C) プリンターが動作していないという報告
D) 新しいトナーカートリッジがプリンターに取り付けられたことを通知します。

Solutions: