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Avaya Midsize Solution Design Sample Questions:

1. A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).
Which component Is used to create surveys In ACCS?

A) Communication Control Toolkit
B) Proactive Outreach Manager
C) Orchestration Designer
D) Outbound Campaign Management Tool

2. The Avaya Vantage"" K155 device has a telephony form factor. What does it mean to have a telephony form factor?

A) It does not Include a camera.
B) It must use a corded handset.
C) It includes traditional dial pad.
D) It does not have a touch screen.

3. Refer to the Scenario: H&H Ticket.

H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.
In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)

A) Modify their personal directory.
B) Create personal short codes.
C) Button programming
D) Correct their personal entry in the system directory.

4. For an Avaya Spaces Basic level account, which statement Is true about the email address for Basic users?

A) The email domain name must match the company domain name.
B) Any email address will work for Basic level users.
C) An email address is not required for Basic level users.
D) The email address for Basic level users does not need to be unique.

5. What is the Vantage Voice Assistant?

A) An optional licensed feature for any Vantage device
B) A Vantage application from the Apple app store
C) A Vantage application for the K155
D) A Vantage application from the Google Play store

Solutions: