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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

Which of the following components of computer Telephony Integration (CTI) are delivered by SAP Cloud for Customer? Note: There are 2 correct answers to this questions.

A. CTI client server
B. CTI desktop client
C. Live activity pane
D. CTI Client adapter

Question 2

What is the difference between a business user and an employee? Note: There are 2 correct answers to this question.

A. Employees can be assigned access rights and business roles: business users cannot
B. Employees need to be assigned directly to the organizational structure; business users fo not
C. Business users can be assigned access rights and business roles; employees cannot
D. Business users can be created using the data migration template; employees cannot

Question 3

What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this questions.

A. To scope the system
B. To assign accounts to business users
C. To restore system default settings
D. To create business users

Question 4

Which additional business objects can be determined by using a registered product within a ticket? Note:
There are 2 correct answers to this question.

A. Warranty
B. Service contract
C. Pricing condition
D. Maintenance plan

Question 5

You release an invoicing-relevant item with processing type Part Consumption from Technician Stock from an SAP Cloud for Customer work ticket to SAP ERP Where are the quantity fields used? Note: There are 2 correct answers to this question.

A. The actual quantity is used in the goods movement
B. The actual quantity is used in the billing request item
C. The target quantity is used in the billing request item
D. The target quantity is used in the goods movement

Solutions: