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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?

A) Configuration Services and Defective Media Retention
B) Next Business Day Onsite and Installation
C) Accidental Damage Protection and Defective Media Retention
D) Accidental Damage Protection and Next Business Day Onsite Services

2. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Support Center
B) HP Cross Sell Solution
C) HP Sales Central
D) HP Cirrus

3. What does the HP Channel Services Network (HP CSN) portal allow partners to do? (Select three.)

A) register services
B) place an order to purchase an existing quote
C) receive notifications of your customer's service renewal
D) track registered services
E) offer installment payment terms based on customer requirements

4. With Next Business Day Onsite, what happens if remote support is not possible for the customer?

A) An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
B) An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
C) An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
D) An authorized HP services technician arrives to repair the device onsite on the next business day.

Solutions: