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HP Selling HP Business Service Management Solutions Sample Questions:

1. Which functional solution from HP BSM provides the capability to capture and measure metrics about users' performance and experience with a business service?

A) Infrastructure Management
B) Application Performance Management
C) Operations Intelligence/Analytics
D) Operations Bridge

2. In addition to the director of operations, which personas should a salesperson include as key influences when discussing an HP Operations Bridge solution? (Select three.)

A) director of distributed systems
B) director of service management
C) mobile applications administrator
D) director of performance testing
E) LOB manager for applications support
F) director of quality assurance

3. Which additional personas are key influencers on a potential infrastructure management solution sale with the director of operations? (Select three.)

A) database administrator
B) Windows administration manager
C) HVP of applications
D) QA test director
E) security analyst
F) LOB manager for application support

4. What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?

A) Identifying competitors who are engaging with the customers.
B) Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.
C) Identifying the customers' pain points and their associated compelling events or manifestations.
D) Highlighting the customers' ITIL Service Management issues.

5. With which persona should a salesperson discuss HP Operations Analytics relating to the "no capability to perform lightning fast searches across vast amounts of data" pain point?

A) director of distributed systems
B) director of mobile applications
C) director of service management
D) manager of applications support

Solutions: