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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

1. Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?

A) The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages
B) Instructions on how to conduct a poll in channel asking members if they've been using channels or direct messages, using emoji for responses
C) The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message
D) The number of messages posted in the #help-hr triage channel over the past 30 days

2. Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?

A) Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.
B) Work closely with the executive team, and have them mandate public channel usage.
C) Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.
D) Encourage executives to model this behavior and communicate in public channels themselves.

3. You're a Workplace Admin for a major retail chain in Europe on the Slack Pro plan. An executive user asks to access channel history from more than 18 months ago, but the retention policy was set at one year.
Will it be possible for you to recover the data?
(Select the best answer.)

A) Yes, because Slack's disaster recovery policy and business continuity plan provide backups that organizations on the Slack Pro plan can access upon request from Org Admins.
B) Yes, because Slack employs multi-factor authentication for all administrative access to systems. Slack can access channel history upon request from Org Admins.
C) No, because this company is in a territory affected by GDPR. Slack is legally not allowed to provide this data after the retention date has passed.
D) No, because customer data is removed immediately upon expiration of message retention. Slack deletes all information from production systems at that time.

4. Asher manages a global workplace and facilities team. Currently, his team receives all global requests in a channel called #help-workplace. Because the channel now receives hundreds of requests per day, the support team asks Asher if they can create regional channels to make triaging requests more manageable.
How should Asher respond to this request?

A) Create a private channel for the global workplace team to triage requests from #help-workplace into the appropriate regions.
B) Allow each region to create new channels and name them after famous landmarks in their region, then assign regional team members to monitor each channel.
C) Create new regional channels and name them using the #help-workplace-region format, then assign regional team members to monitor each channel.
D) Continue to use one centralized channel to minimize confusion for channel members on where workplace requests should be submitted, but require that members start posts with the name of the region where they're requesting assistance.

5. You're a Slack admin for SealBox, a company specializing in waterproof laptop cases. In preparation for a new product launch, SealBox partners with an advertising agency, Ad Heroes Inc. You create a Slack Connect channel and share it with Ad Heroes' Slack workspace.
The members of the Ad Heroes team are concerned about losing access to messages and files shared in the channel once the project ends and the channel is disconnected.
What will happen once the channel is disconnected? (Select the best answer.)

A) Ad Heroes will retain full control over the channel's history and can continue to post messages and files in it as normal.
B) The channel will be archived on Ad Heroes' workspace, but all messages and files shared by both organizations will remain accessible.
C) All organizations will retain full access to the channel's history and can continue to use it as normal.
D) Ad Heroes will keep an archived version of the channel, but only files posted by Ad Heroes' workspace members will be visible in the channel.

Solutions: