1Z0-1003-21 Dumps with Practice Exam Questions Answers
1Z0-1003-21 by Oracle Field Service Cloud Service Actual Free Exam Practice Test
NEW QUESTION 39
Your customer wants their field technicians to identify potential upsell opportunities for a premium service they offer by asking their customer whether they would be interested in receiving a free three-month trial.
The technician needs to capture and validate customer details to complete this three-month trial. Which three configurations meet this requirement?
- A. Create an Integer property with two check boxes, one for "Yes" and another for "No".
- B. Create a String property with a Phone element and use a Regular Expression to ensure onl.
properly formatted phone number can be entered if the customer would like to receive additional information - C. Create an Enumeration property with two radio buttons, one for "Yes" and another for "No".
- D. Create a String property with an Email element and use Formatting to ensure that only a valid email address can be enteredif the customer would like to receive additional information.
- E. Create a File property with a Signature element for customers to complete if they are interested in receiving the trial.
Answer: C,D,E
NEW QUESTION 40
An activity with an "Installation" work skill exists in a bucket and is ready to be routed.
The resource has nowork skills designated on his or her record, but qualifies for that activity in all other categories.
How does routing handle the assignment of this activity?
- A. Routing does not assign the activity to the resource and removes all assigned work that exists on that resource.
- B. Routing uses the work skill conditions to add the missing "Installation" work skill to the resource before assigning the activity to that resource.
- C. Routing failswith a "no resource with required work skills" error.
- D. Routing allows the activity to be assigned to that resource.
Answer: B
NEW QUESTION 41
Which two statements are true regarding managing inventory in OFSC?
- A. Resources can share inventory when they are working as a team.
- B. Inventory can beadded to a bucket on the Resource Tree and shared among all child resources.
- C. Resources can share inventory when using OFSC Collaboration.
- D. The only inventory pools are "customer", "resource", and "installed".
Answer: A,D
Explanation:
Explanation
Reference
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FACMU/CoreManage-8.htm#FACMUconcept_xgr_
NEW QUESTION 42
Youwant to copy Thursday's Time Slot-Based quota to Friday.
On the Quota by Time Slot view, what is a valid way of setting the quota grid so Friday's Quota is 85% of Thursday's Quota?
- A. Select Friday using the calendar. Click "Mass populate" and select the copy day-to-day operate and select Thursday as the destination day withan 85% value.
- B. Select Thursday using the calendar. Click "Masspopulate" and select the copy day-today operation and select Friday as the destination day with an 85% value.
- C. Select Friday using the calendar. Click "Mass populate" and select the next day value = previous day value * percent operation and select Thursday as the destination day with an85% value.
- D. Select Friday using the calendar. Click "Mass populate" and select thenext day value = previous day value * percent operation with an 85% value.
- E. Select Thursday using the calendar. Click "Mass populate" and select the next day value = previous day value * percent operation and select Friday as the destination day with an 85% value.
Answer: A
NEW QUESTION 43
Which two statements are true regarding the correlation between launch conditions and message scenarios within OFSC?
- A. A given message scenario can include multiple launch conditions simultaneously.
- B. A given launch condition can be assigned to multiple message scenariossimultaneously.
- C. A given launch condition can only be assigned to one message scenario at a time.
- D. A given message scenario can only include one launch condition at a time.
Answer: A,C
Explanation:
Explanation
https://docs.oracle.com/en/cloud/saas/field-service/18a/famsc/message-scenario-configuration-guide.pdf
NEW QUESTION 44
A customer has the following Outbound Integration Channel requirements for data associated with the Activity Fields entity;
* For the Daily Extract channel, include the fields Activity ID, Activity Date, Activity Status, Customer Name, and the Activity Resolution Reason Code custom property.
* For the BICS channel, include the same fields, but the columns associated with the Activity ID and Activity Status fields should be Appointment ID and Appointment Status respectively.
* For the DBaaS channel, include the fields and naming conventions listed for the BICS channel, but also add the fields Resource ID and Route ID.
Which approach must be taken to accomplish these goals?
- A. Explain to thecustomer that it cannot be done; the fields for each entity must be consistent across the different channels.
- B. Create one Outbound Integration Channel for the Daily Extract and BICS, and a second, separate one for the DBaaS channel.
- C. Create separate Outbound Integration Channels for each, specifying the different field and naming convention requirements.
- D. Create a Single Outbound Integration Channel to be shared between all three; change the c names and add the additional fields for each integration as appropriate
Answer: C
NEW QUESTION 45
A company needs their mobile workers to be able to see which unassigned activities are located within a specific radius of their own location so that they can potentially assign and perform those jobs if they happen to have time along their routes.
Which option addresses that configuration requirement?
- A. Add the 'Nearby Activities1 action to the Activity List context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Business Rules screen.
- B. Add the 'Nearby Activities' action to the Activity List context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Display screen.
- C. Enable the 'Nearby Activities' screen within the Main Menu context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Display screen.
- D. Enable the 'Nearby Activities' screen within the Main Menu context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Business Rules screen.
Answer: C
NEW QUESTION 46
Your customer wants help configuring a message scenario that, when launched, populates a proper* (A_TIME) with the time the message was created (message_time_of_creation).
What must be entered in the subject and body of the message pattern to support this requirement?
- A. The message subject should be: {A_TIME}.
The message body should be: message_time_of_creation. - B. The message subject should be: {A_TIME}.
The message body should be: {message_time_of_creation}. - C. The message subject should be: A.TIME.
The message body should be: {message_time_of_creation}. - D. The message subject should be: {message_time_oLcreation}. The message body should be: {A_TIME}.
- E. The message subject should be: message_time_of_creation. The message body should be: A_TIME.
Answer: A
NEW QUESTION 47
Which two statements are correct regarding String and Integer properties?
- A. Both properties can include regular expressions.
- B. Both properties are limited in terms of which entity types they can be associated with.
- C. Both properties can contain Geolocation elements.
- D. Both properties can contain alphanumeric characters and punctuation.
- E. Integer properties can be used for check box elements, whereas String properties can be used for phone numbers or email addresses.
Answer: A,D
NEW QUESTION 48
Which option is correct when "Sharing of the skill in Teamwork" is setto "Summary" for the technicians that have the option to share skills?
- A. The team gets the total sum of work skill levels of just one of the team members.
- B. The team gets the total sum of work skill levels of all the team members.
- C. The team gets the maximal work skill level of all the team members.
- D. The assigned work skill assigned to a member does not affect the skills of the team.
Answer: D
NEW QUESTION 49
When receiving the Resource Tree, Which icon represents a "normal" load of activities for a field resource?
- A. Option E
- B. Option C
- C. Option B
- D. Option A
- E. Option D
Answer: E
NEW QUESTION 50
Your customer has received some complaints about certain resources, and that information has been recorded within their CRM system.
They want to pass this information along when activities are booked and sent to OFSC, so that it can be used as a routing constraint for any of their customer-facing Activity Types.
Which standard Activity Type features must be enabled to support this requirement?
- A. "Allow to create from incoming interface" and "Support of preferred resources"
- B. "Allow Mass Activities" and "Support of preferred resources"
- C. "Allow creation in buckets" and "Allow move between resources"
- D. "Allow to create from incoming interface" and "Allow move between resources"
Answer: C
NEW QUESTION 51
A company wants its technicians to be able to look for and pick up activities within a 10-mile radius of their current location. .
What configuration setting is required to support this 10-mile restriction?
- A. Enable the technicians to select 'Show Resource Location on the Map' option in their Map views, with a
10-mile filter selection. - B. Set the 'Center Point Home Zone' radius in the routing plan to 10 miles.
- C. Set the 'Nearby Radius' parameter on the Business Rules screen to 10 miles.
- D. Create an activity filter with the condition: 'Radius = 10' and enable technicians to apply that filter to their Activity Lists.
Answer: A
NEW QUESTION 52
Your customer wants toupdate technician inventory using the Inbound API using the following:
Given the <head> node of this request, which two statements are correct?
- A. Any existing inventory not listed in the body of the request will be deleted
- B. Customer inventory will be updated
- C. Only serialized inventory will be updated.
- D. Required inventory can be specified
- E. Only inventory in a technician's pool will be affected
Answer: A,C
NEW QUESTION 53
A customer wants to change the information that displays in theCollaboration window when an activity is dragged into it.
What needs to be modified to ensure that the preferred activity properties appear?
- A. the 'Activities' context
- B. the 'Activity hint' context
- C. the 'Identify activity by' context
- D. the 'Activity details in chat' context
Answer: B
NEW QUESTION 54
Your customer has technicians in the field and at times they need to move an activity to another technician using Collaboration.
How do you enable this functionality for your customer?
- A. Enable the 'Allow activity move via chat" for the"Technician" User Type.
- B. Enable the "Allow activity move from non-scheduled pool to scheduled one" for the "Technician" User Type.
- C. Enable the "Allow inventory move via chat" for the "Technician" User Type.
- D. Enable the "Allow activity reschedule / move to non-scheduled pool" for the "Technician" User Type.
Answer: D
Explanation:
Explanation
Reference: https://docs.oracle.com/cloud/august2015/servicecs_gs/FAUTY/FAUTY.pdf(19)
NEW QUESTION 55
Which three options represent capabilities of the broadcast feature within Collaboration initiated via OFSC Mobility?
- A. broadcast messages to users based on their assigned Help Desk(s)
- B. broadcast messages to users based on their assigned User Type
- C. broadcast messages to users based on their compliance with Smart Location settings
- D. broadcast messages to users based on their proximity to a location on the map
- E. broadcast messages to users based on their matches to an activity's work zone, work skill, and timing requirements
- F. broadcast messages to users based on their assigned Collaboration group(s)
Answer: B,C,E
NEW QUESTION 56
A customer's 'Senior Administrator' user is responsible for periodically auditingthe configuration changes that are made to their Oracle Field Service Cloud (OFSC) instance.
Which option fulfills that requirement?
- A. Ensure that the Senior Administrator's assigned User Type has access to the Configuration History report within Core Manage.
- B. Create a subscription via the Core REST API to include all 'configurationUpdated' events.
- C. Ensure that the Senior Administrator's assigned User Type has access to the appropriate Configuration screen icons.
- D. Create a subscription via the CoreREST API to include all 'configurationChangesMade' events.
Answer: A
NEW QUESTION 57
A customer has a few back office workers that need to be able to move certain activities to field technicians regardless of whether those technicians have the corresponding work skills that the jobs require or not.
Which configuration option ensures that those workers have the ability to override potential work skill mismatches when moving activities to field technicians?
- A. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) that those back office workers are assigned.
- B. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) of the field technicians to which the activities could be moved.
- C. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the User Type (s) that those back office workers are assigned.
- D. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Activity Type(s) that require the override ability.
Answer: B
NEW QUESTION 58
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