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CIS-SPM Exam Questions – Valid CIS-SPM Dumps Pdf
NEW QUESTION # 34
If an it_project_manager does not want to equally distribute hours across the resource plan time frame, what allocation spread should be used?
- A. Back Load.
- B. Even.
- C. Any.
- D. Front Load.
Answer: C
Explanation:
Explanation
If an it_project_manager does not want to equally distribute hours across the resource plan time frame, the allocation spread should be set to Any. This option allows the it_project_manager to manually enter the hours for each month or quarter in the resource plan. The other options (Even, Back Load, and Front Load) automatically distribute the hours evenly, from the end, or from the start of the time frame, respectively. You can find more information about the allocation spread in the Product Documentation for ServiceNow.
NEW QUESTION # 35
Which of the following can be used to calculate planned cost when creating a resource plan?
Choose 2 answers
- A. Project rate
- B. Demand rate
- C. Rate card
- D. Default rate
Answer: A,C
Explanation:
Explanation
According to the ServiceNow documentation1, a rate card is a table that defines the hourly cost of labor for different roles or resources. A project rate is a fixed rate that is applied to all resources assigned to a project, regardless of their roles or individual rates. Both of these can be used to calculate the planned cost of a resource plan by multiplying the hours allocated to each resource by the corresponding rate. The other options are incorrect because:
A: Demand rate: A demand rate is a rate that is applied to a demand, not a resource plan. It is used to estimate the cost of fulfilling a demand before it is converted into a project2.
C: Default rate: A default rate is a rate that is applied to a resource when no other rate is specified. It is not a valid option for calculating the planned cost of a resource plan, as it is only used as a fallback option3.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/con
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/con
NEW QUESTION # 36
Is resource capacity derived from FTE or schedules?
- A. Both.
- B. Only FTE.
- C. Neither.
- D. Only Schedules.
Answer: D
Explanation:
Explanation
Resource capacity is the total number of hours that a resource or a group of resources is available for work in a given time period. According to the Product Documentation for ServiceNow, resource capacity is derived from the user or group schedule, which defines the working hours and days for each resource. The group capacity is rolled up from the schedules of all the members. Note: Capacity is not derived from FTE, but from schedules. Both FTE and schedules must be in synchronization with each other. FTE is a measure of how much work a resource can perform in a standard work week, and it is used to calculate the resource demand and allocation.
NEW QUESTION # 37
If a sub-project and parent project have different project currencies, this property should be set to true for cost roll-ups.
- A. com.snc.project.calculate_roi
- B. com.snc.project.copy.additional_attributes
- C. com.snc.project.rollup_project_start_date
- D. com.snc.project.multicurrency.rollup_if_different
Answer: D
NEW QUESTION # 38
What role can configure the default columns in the project planning console?
Choose 2 answers
- A. it_console_admin
- B. it_project_manager
- C. admin
- D. it_pps_admin
Answer: C,D
Explanation:
Explanation
According to the ServiceNow support article1, the it_pps_admin role can configure the default columns in the project planning console by modifying the pm_project_planning_console list view. The admin role can also do this, as well as any other configuration on the platform2.
1: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714565 2:
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/users-and-groups/conce
NEW QUESTION # 39
What minimum role is required to assign a time sheet policy to a user?
- A. it_project_manager.
- B. timecard_admin.
- C. ppm_admin.
- D. It is not possible to assign a time sheet policy to a user.
Answer: B
Explanation:
Explanation
According to the web search results1, the timecard_admin role is the minimum role that is required to assign a time sheet policy to a user. A time sheet policy is a rule that controls the creation and operation of time sheets for resources who log time against work items. The timecard_admin role can create and modify time sheet policies, time sheet groups, and time sheet periods, as well as approve time sheets or submit time cards on behalf of team members. The other options are incorrect because:
A: ppm_admin: The ppm_admin role is a higher-level role that can access all Project and Portfolio Management modules and features, but it is not the minimum role required for assigning a time sheet policy to a user2.
C: it_project_manager: The it_project_manager role can create and manage projects, but not assign time sheet policies to users3.
D: It is not possible to assign a time sheet policy to a user: This is false, as it is possible to assign a time sheet policy to a user by using the Time Sheet Policy field on the User form4.
1: 3 2:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/time-card-management/ref
NEW QUESTION # 40
If Scenario Planning for PPM is installed, a portfolio manager can access the Portfolio Planning Workbench by navigating to which of the following?
Choose 2 answers
- A. Project module
- B. Portfolio Planning related link
- C. Program Workbench
- D. Portfolio Planning Workbench module
Answer: B,D
Explanation:
Explanation
According to the Scenario Planning for PPM document, a portfolio manager can access the Portfolio Planning Workbench by navigating to either the Portfolio Planning related link on the portfolio form or the Portfolio Planning Workbench module under the Portfolio Planning application menu. The other options are not correct, as they do not lead to the Portfolio Planning Workbench. The Project module is under the Project Portfolio Management application menu and the Program Workbench is under the Program Management application menu.
NEW QUESTION # 41
When can a user choose from multiple rate types for their work, while logging a time card?
- A. Only one (1) rate type can apply
- B. Only if the capability is enabled in the Project Preferences
- C. Only if the capability is enabled in the Time Sheet Policies
- D. Only if this capability is enabled in the Project Record
Answer: C
Explanation:
Explanation
According to the Using rate types and labor rate cards document, a user can choose from multiple rate types for their work, while logging a time card, only if the capability is enabled in the Time Sheet Policies. This capability allows users to select different rate types for different tasks, such as standard, overtime, or travel.
The other options are not correct, as they are not the places where the capability can be enabled. The Project Record is used to create and update project details, such as name, description, and state. The Project Preferences are used to set the default values for project fields, such as number, type, and priority. The option C is not correct, as more than one rate type can apply if the capability is enabled.
NEW QUESTION # 42
What is a resource event?
- A. An external event.
- B. A block of time that a resource spends on a task.
- C. A non-scheduled activity impacting capacity.
- D. An event scheduled by a project manager.
Answer: C
Explanation:
Explanation
A resource event is a non-scheduled activity that affects the availability and capacity of a resource or a group of resources. Examples of resource events are vacations, holidays, training, or sick leave. Resource events can be created by resource managers or resources themselves, and they can be viewed in the resource calendar or the resource workbench. You can find more information about resource events in the Product Documentation for ServiceNow.
NEW QUESTION # 43
Demand assessments are triggered as soon as the demand enters what state?
- A. Submitted.
- B. Approved.
- C. Screening.
- D. Qualified.
Answer: A
Explanation:
Explanation
According to the Completing Demand Assessments document, demand assessments are triggered as soon as the demand enters the Submitted state. The other options are not correct, as demand assessments are not triggered when the demand is Approved, Screening, or Qualified.
NEW QUESTION # 44
The RIDAC workflow can be modified by using which recommended feature?
- A. Project Form
- B. Workflow Editor
- C. Service Catalog
- D. Flow Designer
Answer: B
Explanation:
Explanation
According to the RIDAC (Risk, Issue, Decision, Action, and Request Changes) record entries for a project document, the RIDAC workflow can be modified by using the Workflow Editor, which is a graphical tool that allows you to create and edit workflows. The other options are not correct, as they are not recommended features for modifying the RIDAC workflow. The Project Form is used to create and update project records. The Flow Designer is used to automate processes without coding. The Service Catalog is used to order items and services.
NEW QUESTION # 45
As a demand manager, you can view an artifact from a demand. What artifacts are part of a demand?
- A. Incidents, Problems, Change.
- B. Project, Defect, Requests.
- C. Stories, Vulnerability Tasks, Enhancements.
- D. Decision, Risk, Requirements.
Answer: D
Explanation:
Explanation
According to the ServiceNow documentation1, a demand manager can view and edit the following artifacts from a demand:
Decision: A decision that affects the demand or its outcome2.
Risk: A risk that could impact the demand or its outcome3.
Requirement: A requirement that defines the scope or functionality of the demand4.
The other options are not artifacts of a demand, but rather related entities that can be created from a demand or linked to a demand.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/task
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/task
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/task
NEW QUESTION # 46
When creating a project from demand, what related records are moved and copied upon Project Creation?
- A. Resource Plan and Change Requests.
- B. Idea and Demand.
- C. Cost Plan and Assessment.
- D. Resource Plan and Cost Plan.
Answer: D
Explanation:
Explanation
According to the Create a customer project from a demand document, when creating a project from demand, the resource plan and the cost plan are moved and copied upon project creation. The resource plan defines the resources required for the project, and the cost plan defines the estimated and actual costs for the project. The other options are not correct, as they are not related records that are moved and copied upon project creation.
The change requests, the idea, and the demand are not moved or copied to the project, but they are linked to the project as references. The assessment is not a record that is associated with the project, but with the demand.
NEW QUESTION # 47
How many WBS levels can be shown on the planning console?
- A. One.
- B. No Limit.
- C. Three.
- D. Two.
Answer: B
Explanation:
Explanation
According to the ServiceNow documentation1, the planning console can show as many WBS levels as desired, starting from the level 1 to the lowest system components. The WBS levels can be expanded or collapsed by clicking the plus or minus icons next to the task names. The planning console also allows users to create, edit, and delete tasks, as well as add dependencies, assign resources, and track progress.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/conc
NEW QUESTION # 48
Which role can configure the parameters of the demand workbench that is provided with the base system?
- A. All roles.
- B. business_stakeholder.
- C. it_project_manager.
- D. it_pps_admin.
Answer: D
Explanation:
Explanation
According to the Demand Workbench document, the role that can configure the parameters of the demand workbench that is provided with the base system is it_pps_admin. This role grants access to the Project Portfolio Suite application and allows the user to configure the demand workbench settings, such as the axes, the quadrants, the bubble size, and the color. The other options are not correct, as they are not roles that can configure the parameters of the demand workbench. The all roles option is too broad and does not specify a particular role. The business_stakeholder role grants access to the Business Stakeholder Portal and allows the user to view and submit demands. The it_project_manager role grants access to the Project Portfolio Management application and allows the user to create and update projects.
NEW QUESTION # 49
Which is the minimum role that has access to the Project Administration > Settings > Preferences-Project module?
- A. it_program_manager
- B. it_project_manager
- C. sys_admin
- D. it_pps_admin
Answer: D
Explanation:
Explanation
According to the ServiceNow documentation1, the it_pps_admin role is the minimum role that has access to the Project Administration > Settings > Preferences-Project module. This role can configure the project preferences, such as the default project template, the default project currency, and the default project status.
The other options are incorrect because:
A: it_program_manager: The it_program_manager role can create and manage programs, but not project preferences2.
B: sys_admin: The sys_admin role can access all modules and features on the platform, but it is not the minimum role required for the Project Administration > Settings > Preferences-Project module3.
C: it_project_manager: The it_project_manager role can create and manage projects, but not project preferences4.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-managem
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/users-and-groups/conce
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/conc
NEW QUESTION # 50
The project property to update actual effort from time card is controlled at what level?
- A. Portfolio Level.
- B. Program Level.
- C. Application Level (Global).
- D. Project Level.
Answer: D
Explanation:
Explanation
According to the ServiceNow documentation1, the project property to update actual effort from time card is controlled at the project level. This property is called Update actual effort from time card and it determines if the Actual effort field on the Dates tab should be updated based on the hours entered from time cards for the project. If set to Yes, the Actual effort field is read-only on the Project and Project Task forms. If set to No, the Actual effort field is editable on the Project and Project Task forms.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
NEW QUESTION # 51
If a sub-project and parent project have different project currencies, this property should be set to true for cost roll-ups.
- A. com.snc.project.calculate_roi
- B. com.snc.project.copy.additional_attributes
- C. com.snc.project.rollup_project_start_date
- D. com.snc.project.multicurrency.rollup_if_different
Answer: D
Explanation:
Explanation
According to the ServiceNow documentation1, this property controls whether the cost roll-ups are performed when a sub-project and parent project have different project currencies. If this property is set to true, then the system converts the sub-project currency to the parent project currency using the exchange rate table and performs the cost roll-ups. If this property is set to false, then the system does not perform the cost roll-ups for sub-projects with different currencies.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
NEW QUESTION # 52
The Business Unit field on a Project or Demand form displays values from a specific table. What type of field is this?
- A. Reference.
- B. Journal.
- C. Conditions.
- D. List.
Answer: A
Explanation:
Explanation
According to the ServiceNow documentation1, the Business Unit field on a Project or Demand form is a reference field that displays values from the cmn_department table. A reference field stores a link to a record on another table, rather than storing the data directly in the field2.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/form-administration/con
NEW QUESTION # 53
Use this table to configure the parameters displayed on a project card on the My Projects Space page of the Project Workspace.
- A. pm_project
- B. project_template_config
- C. pm_toplevel_project
- D. pm_home_page_config
Answer: D
Explanation:
Explanation
According to the ServiceNow documentation1, the pm_home_page_config table is used to configure the parameters displayed on a project card on the My Projects Space page of the Project Workspace. The other tables are used for different purposes:
pm_project: Stores information about projects2.
pm_toplevel_project: Stores information about top-level projects3.
project_template_config: Stores information about project templates.
NEW QUESTION # 54
Which property controls the changes in cost and resource plans with respect to the change in the start date of a demand or project?
- A. 'Enable altering of planned date for task in WIP/Closed'.
- B. 'Change Resource Plan, Cost Plan and Benefit Plan Start Date with Demand or Project Start Date Change'.
- C. 'Rollup project start date from tasks'.
- D. 'Calculate ROI percentage based on a project's estimated cost and its net value'.
Answer: B
Explanation:
Explanation
According to the ServiceNow documentation1, this property controls whether the start dates of the resource plan, cost plan, and benefit plan are automatically updated when the start date of the demand or project is changed. If this property is set to true, then the plans will be shifted by the same number of days as the demand or project start date change. If this property is set to false, then the plans will not be affected by the demand or project start date change.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
NEW QUESTION # 55
A project expense line is cost associated with a specific source, except for:
- A. Program.
- B. Software.
- C. Fixed Assets.
- D. Resource.
Answer: A
Explanation:
Explanation
According to the Project Expense Lines document, a project expense line is cost associated with a specific source, such as fixed assets, resource, or software. The program field on the project expense line form is not a source of cost, but a reference to the program that the project belongs to. Therefore, the correct answer is B.
Program. The other options are not correct, as they are sources of cost for a project expense line.
NEW QUESTION # 56
Which related lists should primarily be used to capture financial data in a project?
Choose 2 answers
- A. Monetary Benefit Plans
- B. Programs
- C. Risks
- D. Cost Plans
Answer: A,D
Explanation:
Explanation
Cost Plans and Monetary Benefit Plans are the related lists that should primarily be used to capture financial data in a project. Cost Plans allow you to define the expected costs of a project over time, based on the planned and actual work, resources, and expenses. Monetary Benefit Plans allow you to define the expected financial benefits of a project over time, based on the estimated and realized value, revenue, and savings. You can find more information about these related lists in the Product Documentation for ServiceNow.
NEW QUESTION # 57
Which artifacts can be linked to either a program, a portfolio, both, or neither?
Choose 2 answers
- A. Stories
- B. Demands
- C. Test cases
- D. Projects
- E. Operational plans
Answer: B,D
NEW QUESTION # 58
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