[Nov-2023] Dumps Brief Outline Of The GCX-ARC Exam - TroytecDumps
GCX-ARC Training & Certification Get Latest Genesys Cloud CX
NEW QUESTION # 11
What is the maximum prompt file size you can upload?
- A. 10 MB
- B. 20 MB
- C. 50 MB
- D. 25 MB
Answer: D
NEW QUESTION # 12
Which function returns a new instance of DateTime initialized with the specified values?
- A. MakeDuration()
- B. AddDuration()
- C. MakeDateTime()
- D. ToDateTime()
Answer: D
NEW QUESTION # 13
Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.
- A. False
- B. True
Answer: B
NEW QUESTION # 14
When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.
- A. False
- B. True
Answer: B
NEW QUESTION # 15
Which of the following components can be configured to read and write data from a CRM?
- A. Call Data Action
- B. Set Participant Data
- C. Get Participant Data
- D. Set UUI Data
Answer: B
NEW QUESTION # 16
Which of the following components can be added to scripts? (Choose all that applies.)
- A. Web Page
- B. Image
- C. Checkbox
- D. Visual Basic Control
- E. Text
- F. Call Flow
Answer: A,B,C,E
NEW QUESTION # 17
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
- A. Queue
- B. Skills
- C. Language
- D. Roles
Answer: B,C
NEW QUESTION # 18
The interaction may not route properly if the default language skill is not selected.
- A. False
- B. True
Answer: B
NEW QUESTION # 19
Select the correct format for a literal string expression for the following sentence: He said, "I will schedule the meeting for the specific time zone with AM/PM settings".
- A. "He said, \' I will schedule the meeting for the specific time zone with AM \\ PM settings\'"
- B. "He said, /" I will schedule the meeting for the specific time zone with AM // PM settings/""
- C. "He said, \" I will schedule the meeting for the specific time zone with AM \\ PM settings\""
- D. He said, I will schedule the meeting for the specific time zone with AM \\ PM settings\
Answer: C
NEW QUESTION # 20
How many ways are there to initiate a secure call flow?
- A. Four
- B. Two
- C. Five
- D. Three
Answer: C
NEW QUESTION # 21
Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?
- A. Divisions
- B. Schedule
- C. Decision
- D. Prompts
Answer: A
NEW QUESTION # 22
What is the minimum value for the number of times to repeat a menu?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION # 23
Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing?
(Choose three.)
- A. Transfer to Flow
- B. Transfer to Secure Flow
- C. Transfer to Outbound Flow
- D. Hangup
- E. Transfer
- F. Transfer to ACD Flow
Answer: B,E,F
NEW QUESTION # 24
Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named "Welcome" that adds the audio within the .wav file under the English (United States) (en-us) language.
- A. prompt user Welcome/en-us
- B. prompt_user_Welcome/en-us
- C. prompt user Welcome_en-us
- D. prompt_user_Welcome_en-us
Answer: D
NEW QUESTION # 25
Select all the required parameters for configuring the Salesforce data actions. (Choose three.)
- A. Username
- B. Password
- C. Token
- D. ARN Number
- E. Access ID
Answer: A,B,C
NEW QUESTION # 26
Select the percentage that indicates a High level in the flow size.
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION # 27
To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.
- A. In-Queue
- B. Outbound
- C. Inbound
- D. Secure
Answer: C
NEW QUESTION # 28
A system that routes interactions based on an algorithm which determines the best available agent for an interaction
- A. Automatic Call Distribution
- B. Scheduling
- C. Architect
- D. Call Routing
Answer: A
NEW QUESTION # 29
If you do not add an emergency flow, Genesys Cloud assumes the open flow to be the default emergency flow.
- A. False
- B. True
Answer: A
NEW QUESTION # 30
......
Genesys GCX-ARC certification exam is designed for individuals who are interested in becoming Genesys Cloud CX architects. Genesys Cloud CX: Architect Certification certification is ideal for those who want to demonstrate their knowledge and expertise in implementing, configuring, and maintaining Genesys Cloud CX solutions. Genesys Cloud CX: Architect Certification certification exam tests the candidate's understanding of the Genesys Cloud CX platform, including its features, functionality, and integration capabilities.
Genesys GCX-ARC (Genesys Cloud CX: Architect Certification) Certification Exam is an industry-recognized certification for professionals who are seeking to validate their skills and knowledge in designing, implementing, and managing Genesys Cloud CX solutions. Genesys Cloud CX is a comprehensive customer experience platform that enables organizations to deliver seamless customer experiences across multiple channels and touchpoints. Genesys Cloud CX: Architect Certification certification exam is designed to help professionals demonstrate their ability to leverage Genesys Cloud CX to improve customer engagement, increase customer satisfaction, and drive business growth.
Certification Training for GCX-ARC Exam Dumps Test Engine: https://actualtests.troytecdumps.com/GCX-ARC-troytec-exam-dumps.html