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Microsoft MS-740: Troubleshooting Microsoft Teams Exam is an essential certification exam for IT professionals who want to build their career in the field of Microsoft Teams management. MS-740 exam primarily focuses on testing the candidate's knowledge and expertise in troubleshooting Microsoft Teams. It is one of the most sought-after exams for those who want to validate their skills and knowledge in the field of Microsoft Teams.
Microsoft MS-740 exam is an important certification for IT professionals interested in troubleshooting Microsoft Teams. MS-740 exam validates the candidate's ability to manage and troubleshoot Teams, including the ability to monitor and analyze Teams usage and network connectivity, identify and troubleshoot user issues, and ensure the security and compliance of Teams. The MS-740 certification is a valuable asset for IT professionals who want to advance their career in Teams administration.
Microsoft MS-740: Troubleshooting Microsoft Teams is an advanced certification exam that is designed to test the ability of IT professionals to troubleshoot and resolve issues related to Microsoft Teams. MS-740 exam is intended for individuals who have a good understanding of the Microsoft Teams platform and are experienced in managing and troubleshooting enterprise-level IT systems.
NEW QUESTION # 69
A company assigns Microsoft 365 E5 licenses to its users.
A user reports that the Microsoft Teams dial pad is missing.
You run the Get-csonlineuser PowerShell cmdlet. You observe the results shown in the following exhibit:
You need to resolve the issue.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. In the Teams admin center, change the coexistence mode to Teams only
- B. Run the following PowerShell cmdlet: Set-CsOlineVoiceuser -identity -LocationID-telephonenumber
- C. Run the following PowerShell Cmdlet Set-CsUser -Identity <User UPN> -EnterpriseVoiceEnabled
$True - D. Change the value of the Usagelocation option to US.
- E. Assign a voice routing policy.
Answer: A,C,E
NEW QUESTION # 70
A company uses Microsoft Teams.
Users from a private channel named PrivateChannell report that guest users have access to the private channel
message thread.
You need to ensure that guest users have access to the files in PrivateChannell, but no access to the message
thread.
Which two actions should you perform? Each correct answer presents part of the solution,
NOTE: Each correct selection is worth one point.
- A. Add the guest users to the visitor's group in the private channel SharePoint site.
- B. Disable the chat in the guest access policy in Microsoft Teams admin center.
- C. Remove the guest users from PrivateChannell.
- D. Add the guest users to the member's group in the private channel SharePoint site.
Answer: B,D
NEW QUESTION # 71
A company uses Direct Routing.
Users report that they are not able to dial out to specific numbers. You have been provided with the tenant's dial plan that has the following normalization rule:
* Pattern: A0?(\d{7))$
* Translation: +1250S1
The administrator is unsure if the normalization rule is causing this issue and needs help understanding it. You need to provide the administrator with the correct normalization of two dialed telephone numbers.
You need to provide the administrator with the correct normalization of two dialed telephone numbers What should you identify? To answer, select the appropriate translated numbers in the dialog box in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 72
An organization's users work with third-party apps in Microsoft Teams.
New employees are not able to find and install third-party apps.
You need to resolve the issue.
What should you do?
- A. Assign an app permission policy that allows third-party apps.
- B. In the Org-wide app settings section of the Teams admin center, enable Allow third-party apps.
- C. In the Org-wide app settings section of the Teams admin center, enable Allow interaction with custom apps.
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/teams-app-permission-policies
NEW QUESTION # 73
Contoso uses Microsoft Teams.
Users in the tenant have access to third-party applications that they are not supposed to in Microsoft Teams.
You need to bkxk a small group of users from using the app in the Microsoft Teams app store.
Which steps should you take to achieve this goal? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 74
Contoso uses Microsoft Teams.
Users in the tenant have access to third-party applications that they are not supposed to in Microsoft Teams.
You need to bkxk a small group of users from using the app in the Microsoft Teams app store.
Which steps should you take to achieve this goal? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 75
A company uses Microsoft Teams. A user reports that they are unable to sign in to Teams. The user is able to
reproduce the issue on multiple devices. The user provides you with the following screenshot that shows the
error message.
Use the drop-down menus to select the answer choice that answers each question based on the information
presented in the graphic.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Graphical user interface, text, application Description automatically generated
NEW QUESTION # 76
A company uses Microsoft Teams. An employee sends a chat message to a user at another company.
The recipient's company configures Microsoft Teams to use Islands mode. The recipient does not receive the messages in their Microsoft Teams app.
You need to determine the cause of the issue.
What should you conclude?
- A. Messages sent to an Islands recipient will always be received by the Skype for Business app.
- B. Messaging policy restrictions for the receiver are in place that block the communication.
- C. Messaging policy restrictions for the sender are in place that block the communication,
Answer: B
NEW QUESTION # 77
A manager wants to review Microsoft Teams call quality metrics for all IT company employees.
You need to grant the manager access to the Microsoft Teams Call Quality Dashboard.
Which role should you assign to the manager?
- A. Teams Communications Administrator
- B. Teams Service Administrator
- C. Teams Communications Support Specialist
- D. Teams Communications Support Engineer
Answer: C
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/using-admin-roles
NEW QUESTION # 78
A company plans to review access to Microsoft Teams by guest users.
A team owner reports that guest users from an old project have not received an access review this month. The
guest users are still active in the team,
You need to troubleshoot the issue.
What should you do?
- A. Launch the Azure Active Directory (Azure AD) admin center. Navigate to the Identity Governance
section of the Azure AD blade. - B. Launch the Azure AD admin center. Navigate to the External Identities section of the Azure AD blade.
- C. Launch the Teams admin center. Navigate to the Guest access section of the Users blade.
- D. Launch the Microsoft 365 admin center. Navigate to the Guest access section of the Users blade.
Answer: B
NEW QUESTION # 79
You are an administrator in an organization. You share files in chats with other users.
The users report that they are unable to access the files. Users see an error message as shown in the image:
You need to resolve the issue by updating the OneDrive for Business settings for the users. You navigate to
the settings page for the Team's SharePoint site collection.
What should you do?
- A. Enable document sets.
- B. Disable site policy.
- C. Disable Limited-access user permission lockdown mode.
- D. Enable Limited-access user permission lockdown mode.
Answer: C
Explanation:
Reference:
https://docs.microsoft.com/en-us/sharepoint/troubleshoot/administration/access-denied-or-need-permission-error
NEW QUESTION # 80
An organization has E5 licenses without audio conferencing.
When a user sends a chat message from the Microsoft Teams desktop app the messages are not delivered to
recipients. When the user sends a chat message by using the Teams mobile app the messages are delivered.
You need to resolve the issue.
Which three actions should you perform? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Clear the Teams app local cache and the Windows credentials cache.
- B. Deactivate and reactivate the user's Teams license.
- C. Sign out of Teams and the sign back in to Teams.
- D. Update the Teams desktop app to the latest version.
Answer: A,C,D
NEW QUESTION # 81
You support a Microsoft Teams environment for a company.
You review the error message that displays for users. The error message is shown in the Sales Team Files exhibit. (Click the Sales Team Files tab.)
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 82
A company is moving users from Skype for Business on-premises To Microsoft Teams. Users who are still
hosted on-premises and have had frequent interactions with the migrated users can no longer see updated
presence information.
Use the drop-down menus to select the answer choice that answers each question based on the information
presented in the graphic. NOTE Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 83
A company has Microsoft 365 E5 licenses.
Users report that they cannot access the Power BI app within the Teams app.
You need to resolve the issue.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Ensure that the assigned app setup policy is assigned to the users.
- B. Assign an app permission policy to users. Ensure that the policy does not block Power Bl.
- C. Disable the Conditional Access policy to limit Power Bl access in Teams.
- D. Add Power Bl to the custom apps Allowed list.
- E. In the Teams app store, confirm that the Power Bl app is not blocked.
Answer: A,B,E
Explanation:
Reference:
https://powerbi.microsoft.com/en-us/blog/guide-to-enabling-your-organization-to-use-power-bi-in-microsoft-teams/
NEW QUESTION # 84
You need to resolve the issue for the legal department employees.
What should you do?
- A. Set external sharing to Only people in your organization
- B. Set external sharing to Anyone.
- C. Grant the org-wide Teams Member group unique permission to the document library.
- D. Grant the org-wide Teams Member group permissions to the parent site of the Team.
Answer: C
NEW QUESTION # 85
You need to resolve the issue reported by User4.
How should you resolve the issue? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 86
Contoso, Ltd. uses the domain contoso.com. The company adds fabrikam.com as an additional domain.
You schedule a meeting from the contoso.com domain by using the Microsoft Teams app. You are unable to add a user named [email protected] to the meeting.
You need to resolve this issue.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Ensure that the Fabrikam.com domain is verified in Microsoft 365.
- B. Set the value of the HiddenFromAddressListsEnabled attribute to False for the user's mailbox.
- C. Assign a Microsoft Exchange license to UserA.
- D. Set the value of the HiddenFromAddressListsEnabled attribute to True for the user's mailbox.
- E. Assign an audio conferencing license to UserA.
Answer: A,B,C
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact
https://docs.microsoft.com/en-us/microsoft-365/admin/setup/add-domain?view=o365-worldwide
NEW QUESTION # 87
You need to validate the conditional access policy.
What should you conclude? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 88
You are managing a Microsoft Teams environment.
Users report the following audio quality issues:
Voices sound robotic or are garbled.
Attendees cannot hear other participants well or at all.
You need to troubleshoot the issues.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/quality-of-experience-review-guide
Topic 2, Contoso, Ltd
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. When you are ready to answer a question, click the Question button to return to the question.
Background
Contoso, Ltd. is a telecommunications company that has offices in Bulgaria, Italy, Canada, and the United States. The company has 5,000 employees. The company has the following departments:
IT
Sales
Human resources (HR)
Research and development (R&D)
Technical support
Legal
The company does a lot of business with the following partner companies. Contoso employees are not able to communicate with these partners by using Microsoft Teams.
Microsoft.com
PartnerCompanyLTD.com
The company currently uses Skype for Business (SfB) as a collaboration tool. The company wants to migrate to Microsoft Teams. Contoso is beginning a pilot project as part of a Microsoft Teams upgrade. You determine that some offices do not have calling plan licenses.
Current environment
Active directory
The network contains an on-premises Active Directory domain. All user accounts are assigned to departmental organizational units (OUs).
Network environment
All traffic is routed through a VPN solution.
Average network bandwidth on Wi-Fi is 3.2 mbps.
Microsoft 365
You assign all employees a Microsoft Office 365 E5 license. You enable the following services for all users:
Microsoft Exchange Online
Microsoft SharePoint Online
Microsoft OneDrive for Business
Azure AD dynamic group membership
Azure Active Directory (Azure AD)
Microsoft Teams
The Microsoft Teams upgrade policy is set to Islands coexistence mode.
Requirements
Calling
You must create auto attendants and call queue groups for the sales department and the support department. You must configure the following numbers:
Sales department employees must be able to dial international numbers. Other department employees must be prevented from dialing international numbers.
The secondary number for the sales department must always be displayed whenever a sales department employee makes an outbound call.
Calls to support team members must be distributed in such a way that each agent gets the same number of calls.
Emergency calling
You must configure the following normalization rules for emergency calls:
Sales department users need to use 4-digit extension calling.
Support department users need to use 5-digit extension calling.
All local calls for Redmond (country code and region code is +1425) should be dialed without having to put the +1425 in front of the number.
Security
You must implement dynamic group membership and use the department's attribute.
Users must change their password every 60 days.
You must implement a new security policy that has the following requirements:
Only guest users from the approved partner domains must be allowed to connect to collaborate by using Microsoft Teams.
Guest users must be prevented from inviting other guests.
Guest users must be prevented from making private calls.
The sales and the technical support department should be able to dial out using the corresponding number.
Guest users should only be allowed to chat from their own accounts.
Teams channels
Teams and channels must meet the following compliance requirements:
Each team must expire 365 days after it is created.
All team content must be deleted when the team expires
An administrator must be able to restore deleted team content within 30 days.
Group names must not change once they are created.
Meetings and live events
You identify the following requirements for meetings and live events:
All meetings facilitated by employees must be hosted on Microsoft Teams.
Guest users must be able to join live events.
Guest users must always wait in a meeting lobby.
Employees must always bypass the meeting lobby when they join meeting by using the Microsoft Teams client.
You must record all live events.
Issues
User1
User1 starts an important meeting by using Microsoft Teams. The call drops unexpectedly. User1 provides you with the following log data after reproducing the issue:
User2
Administrators report that User2 can sign in to Teams. Most policies are assigned to User2, but you are not able to assign a phone number to User2. You run the following PowerShell command and review the output:
User3
User3 reports an authentication issue while signing in to Teams. You troubleshoot the issue by reviewing the Teams desktop app logs. You identify the following authentication error message:
0xCAA82EE7 The server name could not be resolved.
User4
User4 reports that they receive multiple email messages about missed chat conversations.
Sales team
You create a Team named Test is used by the sales team.
All users report that an error message displays when they view the Files tab in the general channel for the team.
You view the following error in the debug logs:
2021-05-14T14:56:54.001Z Err items-view error:
singleOperationHandler.spFolderItemSet.getItems - File Not Found.
Conditional Access policy
Users report a variety of issues accessing resources. You run the following PowerShell cmdlets:
$CA = Get-AzureADMSConditionalAccessPolicy -Identity
$CA.ToJson()
You review the output from the cmdlets:
Teams performance
After recent network changes, users report the following issues that impact all users:
Messages arrive to recipients after significant delays.
The Teams app loads slowly.
The quality of audio and video during meetings is poor.
Calls drop unexpectedly and it takes a long time to rejoin meetings.
You review the following log entries:
NEW QUESTION # 89
Users report call delay during Microsoft Teams audio conferences.
You run a network trace from a user's device during an audio conference. You review the following trace results:
You need to identify the cause of delay.
What is the cause?
- A. The source port for audio is above 50.000.
- B. The UDP traffic is being limited.
- C. The TLS traffic is being limited.
- D. The source port range for audio is too narrow.
Answer: B
Explanation:
Reference:
https://docs.microsoft.com/en-us/MicrosoftTeams/quality-of-experience-review-guide#quality-investigations
NEW QUESTION # 90
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