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BlackBerry 10 Support Specialist Sample Questions:

1. Which of the following is not available under Manage Devices on the BlackBerry Protect portal?

A) View Location
B) Wipe Device
C) Play Sound
D) Backup Device

2. A user is prompted to select personal or work buttons on the homescreen. What prompted this change?

A) Desktop Synchronization
B) Enterprise Activation created a work perimeter
C) Installing BlackBerry World business applications
D) Carrier provisioning

3. Which of the following can be used to secure or wipe data on a misplaced BlackBerry device?

A) BlackBerry Desktop Manager
B) BlackBerry Resource Kit
C) BlackBerry Administration
D) BlackBerry Web Desktop Manager

4. The user is able to use the video chat application from home but not from their work location. What could the problem be?

A) ITpolicy assigned to the user contains a rule "Video Chat app Access to work Network " which is set to Disallow.
B) The users account has been locked out by the BDS.
C) The video chat application is experiencing internal problems.
D) The application is not trusted on the BlackBerry Device Service (BDS).

5. A user is unable to delete an application. What steps must be followed?

A) Click on the trash icon, in accounts.
B) Hold the screen, then click the Trash icon
C) Hold the screen, then click on any icon.
D) Goto Options-> Security-> Application permissions.

Solutions: