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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

Question 1

Which of the following is recognised as a time wasting activity?

A. Being decisive.
B. Being indecisive.
C. Having a to-do list.
D. Making a decision.

Question 2

The most effective way of communicating with customers to get instant feedback is by:

A. Email communication.
B. Face-to-face communication.
C. Written communication.
D. Internet communication.

Question 3

When positioning a product in the market place you should use Market Segmentation followed by Targeting followed by:

A. Selling.
B. Sales.
C. Positioning.
D. Marketing.

Question 4

A key customer exchange is when:

A. Customers leave a shop.
B. Customers talk to each other.
C. Customers enter a shop.
D. There are a number of important events in customer interactions.

Question 5

A customer service professional is defined as someone who:

A. Has the skills to deal effectively in customer facing roles.
B. Trains salespeople in how to deal with customers.
C. Always makes the most sales in a day.
D. Has a number of years experience in a customer service role.

Solutions: