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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A company wants to provide business continuity if WAN connectivity to Webex Calling is interrupted. Which Cisco solution supports local call survivability?

A) Webex Edge Audio
B) Unified Border Element media bypass only
C) Cisco Emergency Responder
D) Survivable Gateway

2. A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop. Which system meets the requirements for WebRTC as the agent phone device?

A)

B)

C)

D)

3. What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)

A) DNS-based trunks
B) certificate-based trunks
C) enterprise trunks
D) registration-based trunks
E) PSTN trunks

4. Refer to the exhibit. A Webex Contact Center engineer is deploying a chat digital channel widget for Companyabc. After the chat digital channel widget code is implemented in the company website, the chat digital channel widget does not load. While investigating Webex Contact Center, engineer sees this output in the web browser. What is causing this issue?

A) incorrect website domain configured for Web Chat Asset
B) firewall blocking connection to chat-widget.imi.chat domain
C) missing Webex Connect flow for chat digital channel
D) companyabc.com domain missing in Webex Contact Center "Content security policy allowed list" configuration

5. A Webex Contact Center engineer is configuring a new Webex Contact Center tenant and wants to implement digital channels. Which two actions must be taken before setting up digital channels? (Choose two.)

A) Complete Webex CC Engage integration authorization in Webex Connect.
B) Complete WxCC Task integration authorization in Webex Engage.
C) Complete Webex CC Engage integration authorization in Webex Engage.
D) Complete Webex CC Task integration authorization in Webex Connect.
E) Complete Webex CC Task integration authorization in Webex Engage.

Solutions: