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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. How should an organization prioritize incidents?

A) Use an agreed classification which is based on the business impact of the incident
B) Ask the user for their preferred resolution timeframe
C) Create an order of incidents based on the dates and times when they were logged
D) Assess the availability of the appropriate support team

2. Which statement about the 'continual improvement model' is CORRECT?

A) The flow of the model helps organizations to link improvements to its goals
B) Organizations should work through the steps of the model in the sequence in which they are presented
C) Organizations should use an additional model or method to link improvements to customer value
D) The model is applicable to only certain parts of the service value system

3. Which statement about value streams is CORRECT?

A) Each value stream must include all 34 ITIL practices
B) Each value stream must include suppliers or partners
C) Each value stream must include all six value chain activities
D) Each value stream must be designed for a specific scenario

4. Which is included in the purpose of the 'service level management' practice?

A) To set clear business-based targets for service levels
B) To ensure that suppliers and their performance are managed appropriately
C) To maximize the number of successful service and product changes
D) To ensure accurate information about the configuration of services is available

5. Which describes the utility of a service?

A) A service that supports the performance of the consumer
B) A service that meets its service level targets
C) A service that increases constraints on the consumer
D) A service that is fit for use

Solutions: