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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following defines the level of protection in Information Security Management?

A) The Business
B) The IT Executive
C) The ISO27001 Standard
D) The Service Level Manager

2. Which of the following activities are responsibilities of a Supplier Manager?
1) Negotiating and agreeing Contracts
2) Updating the Supplier and Contract database
3) Planning for possible closure, renewal or extension of contracts
4) Managing relationships with internal suppliers

A) 1, 3 and 4 only
B) 1, 2 and 3 only
C) 2, 3 and 4 only
D) None of the above

3. An IT department is under pressure to cut costs. As a result, the quality of services has started to suffer. What imbalance does this represent?

A) Excessive focus on quality
B) Excessive focus on cost
C) Excessively proactive
D) Excessively reactive

4. The Supplier Management process includes:
1: Service Design activities, to ensure that contracts will be able to support the service requirements
2: Service Operation activities, to monitor and report supplier achievements
3:
Continual Improvement activities, to ensure that suppliers continue to meet or exceed the needs of the business

A) 1 and 3 only
B) 1 and 2 only
C) 1 only
D) All of the above

5. Which process is primarily supported by the analysis of Patterns of Business Activity (PBA)?

A) Demand Management
B) Availability Management
C) Financial Management
D) Service Level Management

Solutions: