Microsoft MB2-718日本語 Q&A - in .pdf

  • MB2-718日本語 pdf
  • Exam Code: MB2-718日本語
  • Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)
  • Updated: Aug 28, 2026
  • Q & A: 90 Questions and Answers
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  • Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)
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  • Exam Code: MB2-718日本語
  • Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)
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  • Q & A: 90 Questions and Answers
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Microsoft Dynamics 365 for Customer Service Exam Certification Details:

Exam CodeMB2-718
Number of Questions40-60
Passing Score700 / 1000
Books / Training81057: Agent Enablement in Microsoft Dynamics 365 for Customer Service
81058: Service Intelligence in Microsoft Dynamics 365 for Customer Service
81063: Voice of the Customer in Microsoft Dynamics 365 for Customer Service
81064: Microsoft Dynamics 365 Unified Service Desk For Customer Service
81065: Microsoft Dynamics 365 for Field Service
Duration120 mins
Sample QuestionsMicrosoft Dynamics 365 for Customer Service Sample Questions
Schedule ExamPearson VUE
Exam NameMicrosoft Certified Solutions Expert (MCSE) - Business Applications
Exam Price$165 (USD)

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx

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Microsoft MB2-718日本語 Exam Syllabus Topics:

SectionWeightObjectives
Manage Cases, Knowledge Base, and Interactive Service Hub35%- Configure Interactive Service Hub / Customer Service Hub
  • 1. Dashboards and streams
    • 2. Unified interface configuration
      - Implement knowledge management
      • 1. Create and publish knowledge articles
        • 2. Knowledge base configuration
          • 3. Article search and association
            - Create and manage cases
            • 1. Queues, routing, and assignment
              • 2. Entitlements and service level agreements (SLAs)
                • 3. Case lifecycle and processes
                  Configure Unified Service Desk20%- Hosted controls and configuration
                  - Session management and integration
                  - Toolbars, navigation rules, and events
                  Implement Service Management Analysis and Voice of the Customer25%- Service analytics and reporting
                  • 1. Custom views and reports
                    • 2. Dashboards and charts
                      - Voice of the Customer surveys
                      • 1. Distribute and analyze survey responses
                        • 2. Create and configure surveys
                          Manage Dynamics 365 Field Service Integration20%- Products, price lists, and territories
                          - Field service and customer service integration
                          - Resource management and scheduling
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