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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers' data science team is hosting a generative large language model (LLM) on Amazon Web Services (AWS). What should the team use to access externally-hosted models in the Salesforce Platform?

A) Copilot Builder
B) Model Builder
C) App Builder

2. Universal Containers has created an Employee Agent. Which step should an Agentforce Specialist take to connect the agent with a Slack channel?

A) Create a connection between Salesforce and the Slack workspace.
B) Create an embedded service deployment and connection between Salesforce and the Slack workspace.
C) Create an Omni-Channel flow and connection between Salesforce and the Slack workspace.

3. A sales rep at Universal Containers is extremely busy and sometimes will have very long sales calls on voice and video calls and might miss key details. They are just starting to adopt new generative AI features. Which Einstein Generative AI feature should An Agentforce recommend to help the rep get the details they might have missed during a conversation?

A) Sales Summary
B) Call Summary
C) Call Explorer

4. Universal Containers recently launched a pilot program to integrate conversational AI into its CRM business operations with Agentforce Agents. How should the Agentforce Specialist monitor Agents' usability and the assignment of actions?

A) Run Agent Analytics.
B) Query the Agent log data using the Metadata API.
C) Run a report on the Platform Debug Logs.

5. When configuring a prompt template, an Agentforce Specialist previews the results of the prompt template they've written. They see two distinct text outputs: Resolution and Response. Which information does the Resolution text provide?

A) It shows the full text that is sent to the Trust Layer.
B) It shows which sensitive data is masked before it is sent to the LLM.
C) It shows the response from the LLM based on the sample record.

Solutions: