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Reference: https://trailheadacademy.salesforce.com/certificate/exam-service-consultant---Service-Con-201
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Universal Containers (UC) wants to deploy Service Cloud to 100 contact centers located across North America, Europe, and Asia. UC wants standardized reporting across worldwide contact centers' key performance indicators (KPIs).
Which approach should a consultant recommend in this scenario?
Correct Answer: B π³οΈ
Explanation: Only visible for TroytecDumps members. You can sign-up / login (it's free).
A consultant has been hired to integrate a client ' s phone system with the Service Console.
What is the consultant required to do during this integration?
Correct Answer: B π³οΈ
Explanation: Only visible for TroytecDumps members. You can sign-up / login (it's free).
Cloud Kicks wants to implement a solution that would hold service agents accountable for keeping customer service-level agreements (SLAs).
Which feature should a consultant use to meet this request?
Correct Answer: B π³οΈ
Explanation: Only visible for TroytecDumps members. You can sign-up / login (it's free).
Cloud Kicks provides support to customers in email, social, and chat channels. Managers want to find a way to improve service agent efficiency.
A recent study found agents spend a lot of time searching for articles, manually copying text from the article, and pasting it into responses.
What should a consultant recommend as a solution?
Correct Answer: A π³οΈ
Explanation: Only visible for TroytecDumps members. You can sign-up / login (it's free).
Cloud Kicks wants to ensure security for its contact center customers when they use the Agentforce Service Agent to access and modify their cases.
What should a Service Cloud Consultant recommend to implement this security option on the AI agent?
Correct Answer: C π³οΈ
Explanation: Only visible for TroytecDumps members. You can sign-up / login (it's free).
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