2024 Updated Microsoft MB-240 Dumps PDF - Want To Pass MB-240 Fast
MB-240 Practice Exam Dumps - 99% Marks In Microsoft Exam
Microsoft MB-240 certification exam is an essential certification for individuals looking to skill up and advance their careers in the field service operations field. By earning this certification, candidates show employers and clients that they have the expertise to effectively manage Dynamics 365 Field Service solutions, automate processes, and ensure customer satisfaction.
Microsoft MB-240 certification exam consists of multiple-choice questions, and it is timed for a duration of 150 minutes. MB-240 exam is available in several languages, including English, Spanish, French, German, Japanese, Korean, and Simplified Chinese. To pass the exam and obtain the certification, candidates must achieve a passing score of 700 or higher out of a possible 1000 points. Microsoft Dynamics 365 Field Service Functional Consultant certification is valid for two years, after which candidates must retake the exam to maintain their certification status.
Microsoft MB-240 certification exam is designed for individuals who are interested in becoming Microsoft Dynamics 365 Field Service Functional Consultants. MB-240 exam is intended to validate the skills and knowledge of candidates related to implementing the Dynamics 365 Field Service application, configuring and managing resources, and integrating with other Microsoft applications. Microsoft Dynamics 365 Field Service Functional Consultant certification is an essential requirement for individuals who want to work as functional consultants in the field service industry.
NEW QUESTION # 74
Drag and Drop Question
You are a Dynamics 365 for Field Service Administrator. All Products have the Convert to Customer Asset field set to Yes.
Some users indicate products on a customer asset are not always becoming a customer asset.
Users provide you with three scenarios.
You need to review the scenarios and provide the answers.
What happens to the product for each user scenario? To answer, drag the appropriate solution to satisfy each listed requirements. Each solution may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
If you test all 3 scenarios in Dynamics the above are the correct options. The key thing is if the product is marked as "used" and the work order goes to Open-Completed or any later stage like Closed-Posted, the product is converted to a customer asset.
NEW QUESTION # 75
You are implementing a Microsoft Dynamics 365 Field Service solution for a client The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should not be stored directly on the work order. It should only be visible when the Customer Asset is selected.
Solution:
1. Create the Parent Asset and Master Asset on the work order.
2. Use Microsoft Power Automate to populate fields when the Customer Asset contains data.
Does this meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION # 76
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create Business Closures.
5) Create Bookable Resources with Hourly Rates.
Does this meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION # 77
Drag and Drop Question
You are implementing Microsoft Dynamics 365 Field Service for a health care institution.
Your schedulers want to track all examination rooms within a doctor's office, and schedule each individual room to a patient.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 78
You are a Dynamics 365 for Field Service scheduler using the Schedule Assistant.
You notice the Schedule Assistant always sets the Default Radius to 25 KM.You need to have the schedule assistant Default Radius set to 50 Miles.
Which two options should you choose? Each correct answer presents a complete solution.
- A. Set the Default Radius Value to 50 under Scheduling Parameters.
- B. Set the Default Radius Unit to Miles under Scheduling Parameters.
- C. Set the Default Radius Value to 50 under Field Service Settings, Work Order/ Booking section.
- D. Set the Default Radius Unit to Miles under Field Service Settings, Work Order/Booking section.
Answer: B,D
Explanation:
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-default-settings
NEW QUESTION # 79
You are a Contoso, Ltd. dispatcher for Dynamics 365 Field Service application.
A technician's mobile phone is having difficulties, and the Field Service Mobile app will not open.
The technician is headed to a work site and needs directions.
How can you provide the technician with directions?
- A. Click on Get Driving Directions from the Work Order record.
- B. Click Geo Code from the Booking record.
- C. Click on Get Driving Directions from the Actions menu on the Schedule Board.
- D. Click Geo Code from the Work Order record.
Answer: C
NEW QUESTION # 80
You are responsible for setting up Dynamics 365 Field Service for proper billing and servicing.
Your client needs to understand the difference between billing accounts and service accounts for their multi-company organization.
Match the account type to the applicable scenario. To answer, drag the appropriate account type from the column on the left to the applicable scenario on the right. Each account type may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
NEW QUESTION # 81
A field technician is completing a job and getting ready to drive to the next job. The dispatcher needs to provide the technician with driving directions.
What should the dispatcher do?
- A. Select a work order from any view. On the ribbon, click Get Driving Directions.
- B. From the schedule board, click Actions and select Get Driving Directions.
- C. From the schedule board, right-click the scheduled work order and select Get Driving Directions.
- D. On the work order form ribbon, click Get Driving Directions.
Answer: B
NEW QUESTION # 82
You are working with your customer to define their booking timestamps and booking journals.
Your customer needs your help to understand the capabilities.
Which two explanations are appropriate? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Overtime is a type of booking journal. The system determines if the working duration is outside normal working hours.
- B. Timestamp Frequencies are only updated Per Booking Status Change.
- C. Timesheets are required to be set up in order to properly capture booking timestamps.
- D. Booking timestamps are used to calculate Booking Journals that calculate total travel time and working time for a specific booking.
Answer: A,D
NEW QUESTION # 83
Drag and Drop Question
You have the following requirements from the scheduling team:
- Scheduling assistant results should display in neat 30-minute time
slots that dictate the start time of subsequent bookings.
- Functionality should display for all 30 resources within the company.
- Time slots should align to the top of the hour and half past the
hour.
To meet these requirements, you need to implement Intervals within Universal Resource Scheduling.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 84
You are entering products and services into Dynamics 365 CE Field Services.
You need to ensure that your field technicians can use the products when completing work orders.
Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.
- A. Inventory
- B. Product
- C. Non Inventory
- D. Service
Answer: A,D
Explanation:
Section: Configure field service applications
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-product-or-service
NEW QUESTION # 85
Your company is losing money on some of the work orders they have been completing. They want to implement a pricing policy to stop the losses on work orders.
You have been asked to setup the application, where applicable, to ensure that minimum charges and fees are enforced.
Which two options are available for enforcing the pricing policy? Each correct answer presents a complete solution.
- A. Minimum charge amount for work order services.
- B. Minimum charge duration for work order services.
- C. Minimum quantity selling option for work order products.
- D. Minimum flat fee for work order products.
Answer: A,B
NEW QUESTION # 86
There are certain steps a Field Service Manager must take for RMA approval, and then for creating an RMAreceipt.
Which steps pertain to RMA Approval and which steps pertain to RMA Receipts? To answer, drag RMAApproval or RMA Receipts to the appropriate steps. RMA Approval andRMA Receipts may be used once,more than once, or not at an. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 87
You are entering products and services into Dynamics 365 CE Field Services.
You need to ensure that your field technicians can use the products when completing work orders.
Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.
- A. Inventory
- B. Product
- C. Service
- D. Non Inventory
Answer: A,D
Explanation:
You only can add Work Order Products of type Inventory and Non-Inventory, if you tray to add a product of type Service, popup is displayed with the message: The product can only be a product with the Field Service product type of Inventory or Non Inventory.
NEW QUESTION # 88
You are Dynamics 365 for Field Service Administrator and work for a manufacturing company. The companyprovides customers with large power systems for sophisticated data centers. The power systems are servicedby a field engineering team.
The field engineering team documents work done on repairs and maintenance by completing Work Orderswithin Dynamics 365.
You need to easily schedule work orders for the field engineering team via the schedule and enablegeocoding.
Which two steps must you take to schedule resources via the schedule board and enable geocoding? Each correct answer presents part of the solution.
- A. Connect to Maps in Resource Scheduling.
- B. Configure the map on the Schedule Board.
- C. Set Auto Geo Code Addresses to Yes in Field Service Settings.
- D. Set Auto Geo Code Addresses to Yes in Resource Scheduling.
Answer: A,D
NEW QUESTION # 89
A customer experience manager wants to share a technician's phone number with a customer. The customer needs to be able to see the phone number in the customer experience portal and be able to communicate directly with the technician.
The customer reports that they are not able to see the phone number in the portal.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Within the Customer Portal, update Show Resource Phone to Yes.
- B. Ensure the customer's communication preference is set to Allowed
- C. Ensure the customers Communication Type is set to Both
- D. Verify that the customer is nor on the exclusion list.
- E. Verify that the Main Phone field is populated.
Answer: B,D
NEW QUESTION # 90
You are a Dynamics 365 for Field Service Dispatcher.
You need to use the schedule board to find resources for a work order. The work order can be completed by any resource who has the correct piece of equipment and who is available at 9:00 A.M during a selected week.
Which four steps must you take, in sequence, to successfully implement this capability within the schedule board? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 91
You are a Field Service resource manager for Contoso, Ltd. and are setting up characteristics for field technicians who are responsible for repairs on rental equipment.
Work performed on certain types of backhones, trenchers, and excavating equipment requires differentattributes to be identified for proper work order assignment and scheduling.
Which two characteristics are valid? Each correct answer presents a complete solution.
- A. Certification
- B. Approval Status
- C. Rating Value
- D. Skill
Answer: A,D
NEW QUESTION # 92
Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers. Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company.
You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company's unique business process.
Which action must you perform?
- A. Create the necessary system status values.
- B. Edit the existing system status field values.
- C. Create the necessary sub-status values.
- D. Create the necessary service task values.
Answer: C
Explanation:
https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-booking-statuses Booking statuses allow you to create multiple sub-statuses mapped to each of your booking statuses in order to more precisely define your company's unique business processes.
NEW QUESTION # 93
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