[Jun 06, 2024] 100% Real & Accurate MB-240 Questions with Free and Fast Updates
Self-Study Guide for Becoming an Microsoft Dynamics 365 Field Service Functional Consultant Expert
NEW QUESTION # 26
You are implementing Microsoft Dynamics 365 Field Service for your organization.
You are about to finalize the updates to booking statuses. The booking statuses, and corresponding Field Service Status values are:
You want technicians' time entries to be generated every time they update the booking status.
Which two steps must you set up to ensure the time entries are correctly generated? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Set the Times tamp Frequency setting to Auto-Generate from Booking Timestamps
- B. Set the Timestamp Frequency setting to Per Booking Status Change.
- C. Set the Time Entry Generation Strategy setting to Auto-Generate from Booking Timestamps.
- D. Set the Time Entry Generation Strategy setting to Per Booking Status Change
Answer: B,C
NEW QUESTION # 27
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are implementing Microsoft Dynamics 365 Field Service for a health care institution. Each day, the institution receives a large number of appointment requests for pediatricians.
You have the following requirements:
- create a daily schedule for pediatricians with a frequency of 30
minutes for each slot.
- provide a full-day schedule with start times and end times.
Solution: You create a fulfillment preference with a start time and end time duration of 30 minutes for the whole day, create a requirement group, and book it with the schedule assistant.
Does this meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION # 28
Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers. Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company.
You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company's unique business process.
Which action must you perform?
- A. Edit the existing system status field values.
- B. Create the necessary service task values.
- C. Create the necessary system status values.
- D. Create the necessary sub-status values.
Answer: D
NEW QUESTION # 29
Your company's inventory clerk has received a truck shipment of parts for repair of equipment on such a rush order. The order needs to be completed as soon as possible.
Which three steps, in sequence, are needed to receive the products to the existing rush order in Field Service?
To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Click the drop-down arrow next to the P.O name.
2 - Click Receipt Products
3 - Click Show Purchase order Products not fully received yet.
NEW QUESTION # 30
Contoso wants to provide special customer pricing, to one of their customers, for two years. All work order products and services will be 10% off.
What should they implement?
- A. Create a special price list and associate it to the Billing Account.
- B. Create a special price list, associate it to an entitlement for the Billing Account.
- C. Create a special price list, associate it to an entitlement for the Service Account.
- D. Create a special price list and associate it to the Service Account.
Answer: A
NEW QUESTION # 31
You are managing your organization's assets.
You need to give your organization's technicians better visibility on their locations in order to reduce travel time and time spent searching for the asset when the technicians arrive on site.
How should you structure the system to manage this request?
- A. Create a detailed service account tree.
- B. Use asset properties to provide location details.
- C. Create a custom entity to house asset location details.
- D. Attach a functional location to each asset.
Answer: D
NEW QUESTION # 32
Your company is preparing to deploy the Dynamics Field Service with Mobile Application.
Your manager asks you to ensure that the Booking Statuses will match with the current business process the field technicians are following.
As the Field Service Administrator, you review the documentation and discover that the out-of-the-box BookingStatuses will meet your company's needs.
What is the order of the Booking Statuses for the five out-of-the box booking status fields? To answer, move the five out-of-the-box booking status fields to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 33
A new member of your company's scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.
You need to provide a scheduling matrix to the new team member.
Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 34
Your company is expanding nationally.
You need to configure tax codes for a new territory, so the company can start to operate in the new territory.
You realize that you can identify which field service record types the tax code will be applied to.
Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete solution.
- A. Work Orders
- B. Products
- C. Agreements
- D. Purchase Orders
- E. Services
Answer: B,C,E
Explanation:
Section: Configure field service applications
NEW QUESTION # 35
You are a Dynamics 365 for Field Service Administrator and work for a manufacturing firm. You are receiving support requests that field engineers are unable to see a custom area entitled
"Parts Requests" within the Dynamics 365 Field Service Mobile App.
You need to troubleshoot the Dynamics 365 for Field Service mobile app to ensure that the field engineers are able to view the customizations created.
What are the three steps you can take to troubleshoot the issue reported? Each correct answer presents a complete solution.
- A. Ensure that a security role has been assigned to the project.
- B. Synchronize the Dynamics 365 for Field Service Mobile App.
- C. Verify that the impacted field engineers are enabled to use this project.
- D. Ensure that the Dynamics Mobile solution with the appropriate customizations has been published.
- E. Ensure that the Woodford project with the appropriate customizations has been published.
Answer: A,B,E
NEW QUESTION # 36
Your organization wants to use the new Microsoft Dynamics 365 Field Service mobile app. You need to install this app for the technicians.
In order to run the initial tests, you install the mobile app and connect with the Sandbox environment to verify that everything is working as expected.
Now, you want to connect the mobile app to the Production environment.
Which two actions should you take? Each correct answer presents a part of the solution.
NOTE: Each correct selection is worth one point.
- A. Stay logged in, and select Reconfigure to delete data and clear cache from your device.
- B. Go to the main menu, then select the Settings icon.
- C. Sign out, and then log in as your new production user.
- D. Go to the main menu, then select the Person icon.
Answer: B,C
NEW QUESTION # 37
You are the lead consultant on a Dynamics 365 Field Service implementation. Your customer wants the system to be set up for inspections.
You need to implement an inspection lifecycle as it relates to a work order In working with your customer, which live actions should you perform in sequence? to answer, move the five appropriate actions from the list of actions to the answer area Arrange the five actions in the correct order.
Answer:
Explanation:
1 - Create an Inspection Form.
2 - Associate the Inspection Form with a Task on an Incident Type.
3 - Add the Incident Type to the work order.
4 - Record when techincian completes the inspection on the work order.
5 - View the results of the inspection.
NEW QUESTION # 38
You work for a recycling company that provides customers with large compactor units to collect their recyclable materials. The compactor units are comprised of two separate components: a container to collect the recyclable materials and a separate component that compacts the recyclable materials to make them easier to transport.
These containers are expensive, and the components tend to break down frequently, requiring ongoing maintenance and repairs.
You need to easily track the containers that your company has at each client location and maintain a service history for each of the sub-components.
- A. Configure the customer inventory records individually, in order to maintain the service history at the parent component level.
- B. Configure the customer asset records hierarchically, and maintain service history at the sub- component level.
- C. Configure the customer asset records hierarchically, and maintain service history at the service account level.
- D. Configure the customer inventory records in a hierarchy, and maintain service history at the sub- component level.
Answer: B
Explanation:
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-set-up- customer-assets
NEW QUESTION # 39
Drag and Drop Question
To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities.
The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up.
Which five steps should you take in sequence to prepare data for optimization? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 40
You are Dynamics 365 for Field Service Administrator and work for a manufacturing company. The company provides customers with large power systems for sophisticated data centers. The power systems are serviced by a field engineering team.
The field engineering team documents work done on repairs and maintenance by completing Work Orders within Dynamics 365.
You need to easily schedule work orders for the field engineering team via the schedule and enable geocoding.
Which two steps must you take to schedule resources via the schedule board and enable geocoding? Each correct answer presents part of the solution.
- A. Configure the map on the Schedule Board.
- B. Set Auto Geo Code Addresses to Yes in Resource Scheduling.
- C. Connect to Maps in Resource Scheduling.
- D. Set Auto Geo Code Addresses to Yes in Field Service Settings.
Answer: B,C
Explanation:
Section: Schedule and dispatch work orders
NEW QUESTION # 41
You are a Dynamics 365 for Field Service Administrator.
You install and configure Connected Field Service with Azure IoT Central. Several of your connected devices sent alerts back to Dynamics 365 and work orders were created. However, the work orders were not sent back to Azure IoT Central.
You need to resolve the issue.
Which Action should you take to resolve the issue?
- A. Create an IoT Command in Dynamics 365 to trigger an update in IoT Central.
- B. Create an IoT action in Dynamics 365 to trigger an update in IoT Central.
- C. Configure the Dynamics 365 workflow When a work order is created in Connected Field Service, update IoT Central.
- D. Configure the Microsoft Flow When a work order is created in Connected Field Service, update IoT Central.
Answer: D
Explanation:
Section: Configure field service applications
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/cfs-iot-central-work-orders
NEW QUESTION # 42
DRAG DROP
Your company uses Dynamics 365 for Field Service.
The company's inventory clerk goes to the bin location for electrical switches and discovers there are none in stock. However, the Field Service Inventory shows a quantity of one.
In which order should the required fields be entered to adjust the inventory to the correct amount? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Answer:
Explanation:
Section: Manage inventory and purchasing
NEW QUESTION # 43
You are working for a heating, ventilation, and all conditioning (HVAC) service organization.
The Held technicians in your organization are working in the Field Service mobile app. The technicians report that they are able to access customer assets, but unable to access functional location and customer asset hierarchy in offline mode.
You need to ensure technicians can view the functional location and customer asset hierarchy in their mobile app What should you do?
- A. Ensure there is internet connectivity in the mobile app
- B. Enable asset hierarchy for the mobile app.
- C. Download offline data to the mobile app.
- D. Add the technicians to the mobile app's offline profile.
Answer: D
NEW QUESTION # 44
Service technicians stock parts in their vans to fix most common problems. You need to track the parts stocked in each van.
Which feature should you implement?
- A. Custom Entities
- B. Product Inventory
- C. Customer Assets
- D. Warehouse
Answer: B
NEW QUESTION # 45
You are a Dynamics 365 for Field Service Administrator.
You have a requirement to make a custom attribute "Contract Status" required and to not allow invalid data to be entered in the attribute.
What are three ways that you can make an attribute required on a form within the Dynamics 365 for Field Service Mobile App and ensure invalid data cannot be entered? Each correct answer presents a complete solution.
- A. Create an OnChange rule, and set a simple validation for a field to check whether the field contains data.
- B. Create an OnSave rule, and display a message to the user if the specific field does not meet the required conditions.
- C. Create an OnSave rule to check any field's data, but without highlighting the field when the condition is not met.
- D. Create an OnChange rule to highlight a field when it does not contain correct field data.
- E. Create an Option Set with all possible options for the attribute.
Answer: B,C,D
Explanation:
C does not ensure that the field is required, B only checks for data, it does not check for specific values as aa86 mentioned already.
NEW QUESTION # 46
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