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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. What is an example of the value that HP PPS Services offer to your customers?

A) Customers can save up to 44% of the cost of an out-of-warranty repair.
B) A customer's IT staff can be trained by HP to quickly repair printer faults.
C) Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.
D) Customers have security for lost laptops and desktops due to a mobile workforce.

2. HP Travel Risk Care Pack Service provides which benefit to the end-user?

A) Accidental Damage Protection
B) Availability in over 150 countries
C) 24 hour coverage, including holidays
D) An HP technician onsite next business day

3. Which HP PPS Services value propositions allow customers to concentrate on business activities rather
than IT issues? (Select three.)

A) Simplification
B) Security
C) Trusted vendor
D) Protection
E) Cost savings

4. Based on the success story of the Cherokee County School District, which benefits did they realize
through HP Care Pack Services? (Select three)

A) Increased staff productivity
B) Secure protection of sensitive data
C) Removal of unplanned repair costs
D) Support for users with efficient escalation process
E) Reduced theft of computers and printers
F) Efficient support of mobile users

5. Which HP Care Pack Service response is sold most often?

A) Defective media retention
B) Offsite services
C) Onsite services
D) Next-business-day, onsite

Solutions: